General Policies & Information

• Policies subject to change without notice.

Hours

Check-in/Check-out

• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your camper. Members should also have their membership card on hand.
• Minimum check-in age is 21 years.
• Early check-in and/or late check-out may be available for an additional fee per option. If interested in either option, contact the management office in advance of your arrival to inquire about availability.

Pet Policy

• Pets are permitted at the resort and must be kept on a leash. Pets are not permitted in buildings, pavilion, or pool, and most lake areas. There is a designated beach/lake area where pets are permitted to play/swim. Pets must not be left unattended and must be accompanied by owner when leaving a campsite or camper. Please clean up after your pets.
• Rental Pet Policy: Pets are welcome. For those who camp with pets, there is a pet fee of $10 per pet per night for our pet-friendly rental units. The fee may vary at select properties. Service animals are not pets. The Company complies with the Americans with Disabilities Act (ADA) and state/local laws regarding service animals. Service animals may accompany a disabled person without any proof of disability or certification for the service animal. Guests traveling with a service animal will not be charged a pet fee. Charges may be incurred, however, should a service animal damage the rental unit.

After Hours Arrival

• Guests must arrive by 11 p.m. Guests arriving after 11 p.m. will not be able to check-in. You may park in front of the campground and await the ranger's arrival in the morning.

Reservation & Payment Policies

• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of one night rack rate. Any remaining balance will be due on arrival.
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• RV sites and lodging typically accommodate four guests.  A guest fee is added per day to the reservation rate for each additional guest over four.
• By using a credit card for a deposit, guarantee or payment, you authorize MHC Property Management L.P. to charge any expenses incurred during your stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against what you owe.

Cancellation Policies

• RV campsites: For stays 1 to 27 days, we allow full refunds for cancellations up to 2 days prior to your arrival date.
• Rental accommodations: For stays 1 to 27 days, we allow full refunds for cancellations 7 days prior to your arrival date. For guests booking a stay in a rental accommodation located in California of 30 or fewer consecutive days, a full refund will be given for reservations cancelled within 24 hours of booking provided the reservation’s arrival date is at least 72 hours after the time of booking.
• Long-term or seasonal stays: For stays 28 days to 179 days at an RV campsite or in a rental accommodation, if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required 45 days’ notice, you will forfeit your deposit amount. For guests booking a long-term or seasonal reservation in a rental accommodation in California (31 days to 179 days), if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required notice, you forfeit your deposit amount.

Campground Services & Information

• All sites are first-come, first-serve. The maximum RV length is 38'. Campsites are heavily wooded with limited pull-thrus and full hook-ups.
• Honeywagon service is available for a nominal charge 3 times per week. Sign up is required the day before and the service is not available on your day of arrival or your day of departure.
• All boat slips must be reserved in person upon arrival, and are also first-come, first-serve basis.
• Only members are allowed to use golf carts at Lake Gaston. All golf carts must be registered at time of arrival. Drivers must have proof of insurance. Only electric carts are permitted at the resort.
• Free WiFi hotspot located at the members' lounge.
• Visitors: Members may have a maximum of 10 people per site. Member must pre-register all visitors at the Trading Post or Office. Visitors who do not arrive with the member will be charged $5 vehicle fee per day and be given a car pass.